Room Rates
All quoted room rates are per room per night, unless specified otherwise.
The special rates are including 21% tax and service and are applicable for booking through Pandutours.com only. There will be high season surcharge.

High season in Bali is normally from July till August, however September is also applied by some hotels. Other periods of high season is on Chinese new year and Lebaran Moslem holiday. While peak season is on X'mas till new year period which is normally from 20 December till 10 January.
(It will be subject to hotel's high season surcharge written on our hotels page).

Room Types
* Single Room means one room with one big bed or twin bed valid for one person only
* Double Room means one room with one big bed valid for two person
* Twin Room means one room with two single beds valid for two person
* Triple Room means one room with one double bed and one extra bed

Booking Procedures
* FIT Reservations can be made at least 7 days prior to guest arrival in Bali during low season, and at least 30 days during high & peak season. Stating clearly details of bookings / requirement for our smooth follow up.
* GIT Reservations should be made at least 30 days prior to group arrival during low season, and 45 days during high & peak season.

To make a Booking & Enquiries
* We only use one FORM for booking and enquires.
* Please fill the BOOKING FORM / CONTACT FORM for reservation or any of your request.
* All details are needed to process the reservation.
* Check again your email address before submitting the request.

Booking Confirmation
All reservation or request will be replied within 24 hours if the time zone is different or within the same day if the time zone is the same as ours.

To reconfirm the Booking
All confirmed booking shall be guaranteed with your valid credit card details;
* Credit card number
* Card holder name
* Expiration date
* Bank name of the card
* Passport number
* Birth day
* Copy of passport and credit card should be sent through facsimile OR
- 3 last digits number written on the back cover of Visa / Master card
Those details shall be faxed to +62 361 728283. Sending through email is not recommended.

Payment Procedures
* Your credit card is used to guarantee the reservation and will be charged if there is any cancellation.

* Full payment has to be made in advance prior to arrival through Bali Pandu Tours & Travel by Bank transfer (additional fee 10 % from total amount) or by credit card (additional fee 3 % from total amount) (only Visa, Master Card accepted) at least 7 Days prior arrival (Low Season) and
14 Days at High Season and 30 Days at Peak Season. This payment collection will be handled by our representative NOT by the hotel.

* All payment by credit card will be converted into local currency using the exchange rate on the date billing

* VISA (+3%) / Master Card (+3%) / credit card fee will be applied for credit card payment

* We do accept cash in US Dollars, Australian Dollars, Japanese Yen. USD Dollar checks are welcome.

Arrival and Departure Transfers
Arrival Transfer
Our representative will be waiting for you outside of the international arrival hall with a sign board written your name on it.

Departure Transfer
All information regarding the departure transfer will be collected upon arrival in Bali.
Pick up time will be arranged 1.5 hours for Nusa Dua, Sanur, Kuta, Legian, Jimbaran and Seminyak; 2 hours for Ubud. Other areas will be arranged a day before departure.

To cancel / Amend the booking
Please use the provious correspondence to cancell the booking or to amend the booking. Cancellation penalty will be applied based on our cancellation policy.

Cancellation Policy
Cancellation policy differs from one hotel to another. The basic cancellation policy when using our services are as below :

During Normal Season
* One night room charge will be applied for any cancellation within 14 days prior to the arrival date

During July, August & September
* One night room charge will be applied for any cancellation within 30 days prior to the arrival date

During 20 December - 10 January
* One night room charge will be applied for any cancellation within 45 days prior to the arrival date

Hotel Voucher
The issuance of one voucher by agent detailing clear services to be provided is required. A copy with the itinerary should be received prior to client arrival.

Proforma Invoice
Once the booking is confirmed and definitive, a pro-forma invoice / tour fee calculations will be sent via e-mail / fax.